Support packages

Service and support

We are here to help – our Support team will stand by you when problems arise. We have assembled various support packages to meet your individual requirements.

Starter support

Required hardware and CITE software support for the first 12 months after delivery

  • Hardware updates
  • CITE updates including documentation
  • Phone support
  • Processing of error messages
  • Replacement assemblies: Premium repair time

Hardware support

Required support contract for all hardware products after 12 months

  • Hardware updates
  • Annual calibration
  • Processing of hardware error messages by phone or e-mail
  • Replacement assemblies: Premium repair time

CITE software support

After 12 months

  • CITE updates including documentation
  • Phone support
  • Processing of error messages
  • Creating workarounds

C-LINK software support

Regardless of hardware

  • C-LINK updates including documentation
  • Phone support
  • Processing of error messages
  • Creating workarounds

QMAN software support

Regardless of hardware

  • QMAN updates including documentation
  • Phone support
  • Processing of error messages
  • Creating workarounds

You want to know more about our support packages?

Please contact us